Clients
3 Top Customer Service Tips for LNCs
Have you analyzed your customer service practices recently? It’s not enough these days to have outstanding customer service. If someone is unhappy or can’t reach you with a question, they will quickly become frustrated to the point they may never return and worse, tell other attorneys about their bad experience with your LNC business.…
Read MoreBuild Business Relationships to Grow Your LNC Business
How do you build business relationships for your LNC business? There’s a saying that goes, “It’s not who you know; it’s who knows you.” And in today’s world, being online provides an invaluable way to gain that type of visibility. You can use your blog and social media platforms to build relationships with colleagues, other…
Read MoreBuild Business Relationships to Grow Your LNC Business
How do you build business relationships for your LNC business? There’s a saying that goes, “It’s not who you know; it’s who knows you.” And in today’s world, being online provides an invaluable way to gain that type of visibility. You can use your blog and social media platforms to build relationships with colleagues, other…
Read MoreWhy You Need Relationship Marketing in Your LNC Marketing Plan
Relationship marketing is what savvy LNC business owners incorporate through marketing tactics. Therefore, without marketing, no one will know you have a business helping attorneys. Why? Because people work with those who they know, like, and trust. For instance, they want to know that you’re a real person with real feelings. As Brian Basilico shared…
Read MoreBuild Successful Business Relationships
Business relationships: do you work on building and nurturing them? If you’re the CEO of your LNC business, you already encounter numerous relationships on a daily basis. For Example: You interact with Business vendors or partners Your team Attorney clients and their staff (receptionist, paralegal, associates, case managers Prospective clients Your local community In fact,…
Read MoreBuilding Strong LNC Client Relationships That Last
Let me tell you about a long lasting relationship. My husband’s friend Martin Newman worked for a venture capital business when we borrowed a million dollars to start a welding company in 1980. With an interest rate of 24% per month, that loan did not work out so well and we barely avoided having to…
Read More3 Tips to Build Relationships with Referral Sources
With all the various social media platforms available today, it’s easy to focus your marketing time here because it’s generally less time consuming to engage from your computer than to attend virtual functions and build relationships. Suppose you depend solely on social media for your marketing. In that case, you’re missing a vast opportunity to…
Read MoreBody Language in a Mask Era
How do you overcome the challenges of reading body language in a Covid era? Masks cover some of the signals we use to interpret our clients’ and colleagues’ facial expressions. Masks enable us to spend more time focusing on a person’s eyes. Yet, reading body language is nothing new for nurses accustomed to working in…
Read MorePowerful Communication for Powerful LNCs
Is it easy to use powerful communication? We know as LNCs that communication snafus derail patient safety and can lead to tragedies, or what we like to call train wrecks. Airplane pilots use a system to verify they are receiving messages. Picture this: The pilots are in the flight deck, boarding is complete, they finished…
Read MoreCustomer Service: Your Most Important Product
You can have a fantastic array of legal nurse consulting services, effective outreach, and great advertising, but if you don’t have top-quality customer service, you don’t have anything or also said as, “You ain’t got nuttin.” Some think our most important goal is to get new customers and/or clients. However, once you get them, you…
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