Clients
Attorney-Client Relationship: How to Avoid Misunderstandings
Misunderstandings can kill an attorney-client relationship. That attorney you worked so hard to attract? Gone. A new attorney client asked my company to create a detailed chronology of all the events associated with a specific time frame. When he got a 30-page report and an invoice for $3,000, he said he’d thought he would get…
Read MoreHow to Handle the Difficult Attorney in Your Work Life
Do you have a difficult attorney in your life? I don’t know an LNC who can say “no” to that question or is fearful of encountering such a person. Just who are the tough clients? Some difficult attorneys frequently whine. Some always look for the worst in a situation. Some seem determined to disagree with…
Read MoreHow You Talk May Matter More Than You Know
Most people don’t write the way they speak. However, if you develop the habit of speaking in an overly-casual or thoughtless way, that habit has a tendency to creep into your writing. How you talk matters. In contrast, if your speaking is clear and lucid, those habits of precision will influence how you write. Attorneys…
Read MoreEffective Listening – a Forgotten Skill?
Most of us—as many as 90 percent—aren’t effective listeners, a lack that affects our ability to have positive and productive relationships—at home, at work, and wherever we need good communication. What We Say and What We Hear As legal nurse consultants, we may think we are listening well. After all, we’ve been trained to communicate…
Read MoreThe Black Flag Client Danger Signs
Toxic attorney clients often catch us off guard. They don’t act in a way that sets off alarms when you first begin working with them. The first invoice is often the start. “You billed too many hours. It shouldn’t have taken you that many hours to review the records. I expected for my retainer that…
Read MoreThe Toxic Client Prevention Guide: Screening Clients
When an attorney first approaches you with the case, is he or she serious about using you or are you dealing with a potential toxic client? You might get a call from someone who says, “I’m an associate who’s been asked to collect information about prices. What are yours?” She might say, “I’m calling around…
Read MoreEstablishing Rapport: When Do You Use “I,” “You,” and “We”?
“I”, “”You” and “We” have a role in establishing rapport with attorney prospects and clients. How you use them can make the difference between getting a case from an attorney or losing the opportunity. Probably the biggest mistake LNCs make in conversations is to overuse “I.” In ordinary conversations, this pronoun often sets off the…
Read MoreClients First: How to Create a Client-Centered LNC Business
During the deep dark days of the Great Recession of 2008 – 2009, just a decade ago, two real estate agents thrived. Their competitors were going out of business, yet they had all the work they could handle. Joseph and JoAnn Callaway share their strategies in The Two Word Miracle: Clients First, a book I…
Read MoreHow to Cut Your Advertising Costs and Get More LNC Business
Does it sound counterintuitive that you should be able to cut your advertising costs and yet get more attorney clients? It did to me, until I took to heart the concept that it costs five times as much to attract a new attorney client than to keep an existing one. Before I really focused on…
Read MoreNegotiating with a Bully
Have you seen the impact of bullying? Have you observed it in your home, workplace, or business? I know I have, in all those locations. Have you been involved in negotiating with a bully? A year ago, a publisher came to my colleague Greg Williams and said, “We want you to write a book about…
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